Demand 5 / 5

Occupation

Customer Service Representatives

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Also known as

Customer Service Representative (Customer Service Rep), Customer Care Representative (CCR), Account Representative, Customer Service Specialist, Customer Service Agent, Client Services Representative, Account Manager, Sales Facilitator, Call Center Representative, Member Services Representative

Education

The typical education required for this career in Minnesota is:
High school diploma or equivalent

Demand

Minnesota

Demand 5 / 5
10-Year Growth -2.5%
10-Year Openings 77,415

Wages

People in this occupation tend to earn between $15.71 to $24.03 per hour

Cost of Living

A typical family with two adults - working a combined 60 hours per week - with one child at home needs to earn $18.20 per hour per worker to meet their basic needs.

Daily Work Activities

  • Discuss goods or services information with customers or patrons.
  • Respond to customer problems or complaints.
  • Maintain financial or account records.
  • Refer customers to appropriate personnel.
  • Collect deposits, payments or fees.

Licensing Information

No licenses found for this occupation.

Certification Information

Some employers may require an occupational certification to work in this career.

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